We try to make the ordering process as easy and convenient as possible.
If you ever have any questions, please email us anytime, or give us a call during business hours. All of our contact information is on our contact us page.
Order Online
To see what you have ordered - click on the "View Cart" button at any time.
NOTE: PayPal will collect the information they need to process your order and send us your order and shipping information. We do our best to process your order in 5-7 days. Sometimes it might takes us a little longer. If you have any questions regarding your order, please feel free to email us anytime!
When we create your shipping label, you will get an email notification from USPS that a label has been created. We often create a label to assign the inventory to your order, but it might not yet be packed and ready to ship. Your order will ship soon after you receive notification, but it might not be the same day!
Return/Refunds - All sales are final. We will do everything we can to help out if there is an error with your order. If you have any questions about a product or scale, please reach out and we will help you.
Our Guarantee - If you have purchased one of our craftsman structures, detail kits, or detail parts, we will replace any parts that might be missing or were damaged during shipment at no charge.
Our guarantee excludes damaged parts, lost manuals, or wood. In most cases we are able to replace these items for a nominal material and shipping fee. Please contact us with any questions.
Shipping - Shipping rates now vary by weight. Please contact us if you have any questions.
International rates: please contact us, or use the PayPal checkout calculator.
We do not ship to all countries.
If no shipping rate is calculated, WE DO NOT SHIP to your country and you will be refunded if your order slips through.
Some countries that we do ship too, occasionally are not charged shipping. If this occurs, we will reach out to you with an invoice for the shipping cost.
We apologize in advance for any troubles.
To place your order - click on the "Add to Cart" button next to the item you would like to order. This will open a new secure window through PayPal. You will see the items you add to your order here. To return shopping, click on the "Continue Shopping" button (Internet Explorer browsers) or click back on the window or tab our website is open in (Firefox, Safari, etc.). Everything in the PayPal browser window remains secure throughout your shopping session.
When you have finished shopping - click the "Proceed to Checkout" button in PayPal. You will be given the option to pay with PayPal OR your own credit card.
YOU DO NOT have to sign up with PayPal to purchase!
Ebay/ Other re-sellers - We are unable to replace lost or missing manuals. If you have missing parts, please inquire and we might be able to help, but there is no guarantee. If we are able to help with missing parts, a fee will be charged to cover the cost of the parts and shipping.
Please check with the seller before you purchase one of our products and make sure that the kit is complete. This includes the instructions! Keep in mind, we update our production product line behind the scenes regulary, so some parts from older versions might not be available.
Older kits, and those from Western Scale Models that have not been purchased from us are included in this policy. We do not carry the original Western Scale Models instructions as we create new versions when we re-release those kits. Most of the origianal cast parts have been discontinued as they are replaced with newer technology 3D prining.